How do I apply for claims?
You can call our company hotline 400 889 2120, or email us at chn.claims@chubb.com. You can also provide feedback or other queries via these channels.
For more information, please click ‘How to apply for claims’.
When do I apply for claims?
To protect your rights, and to ensure prompt service and claims, we suggest that you contact us immediately once incident occurs.
For more information, please click ‘How to apply for claims’.
What information is needed for claims?
Please fill in the claims application form, and include relevant documents and evidence (based on the incident).
For more information, please click ‘How to apply for claims’.
How long will the claims process take?
Depending on the availability of information and complexity of the case, claims can be completed within 30 days. To ensure expedient claims, please provide an accurately completed claims application form and claims information.
How will claims be paid out?
Once a claims settlement has been agreed upon, the amount will be paid directly into your registered bank account within two working days.