A TCF committee consisting of employees from all areas regularly meets to discuss ideas on how we can become even more customer-friendly and ensures that the proposals are implemented.
Useful insurance products are developed by the product development team in consultation with clients, associations and specialists
Accurate, complete and clear advice
Fair and intelligible customer information and insurance conditions are drafted in teams and are regularly subjected to revision processes
Checking our contracting partners to ensure that they also work in accordance with our principles
Registering and evaluating complaints in order to find quicker solutions for you and thereby improve the services we provide you with