Making a Claim Under Your Financial Lines Policy

Please send all new notifications to the following inbox: nz.financiallinesclaims@chubb.com

The information you give us when making a claim must be honest, complete, up-to-date and relevant. 

Please also include the following details:

• Insured name
• Policy number
• Date of loss
• Brief summary of facts and circumstances
• Copies of any relevant correspondence including letters of demand
• Copies of pleadings
• Supporting documentation for the Insured Person’s position

We will take the following steps on receipt:

• acknowledge receipt within 5 business days
• identify your insurance policy, register your matter against it and assign a claim number for reference
• review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information. 

We’ll also need the contact details of the person in your company who will be dealing with the claim.

Please send all new notifications to the following inbox: nz.financiallinesclaims@chubb.com

The information you give us when making a claim must be honest, complete, up-to-date and relevant. 

Please also include the following details:

• Insured name
• Policy number
• Date of loss
• Brief summary of facts and circumstances
• Copies of any relevant correspondence including letters of demand
• A copy of the complainant’s employment contract
• A copy of any pleadings filed including Fair Work Applications

We will take the following steps on receipt:

• acknowledge receipt within 5 business days
• identify your insurance policy, register your matter against it and assign a claim number for reference
• review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information. 

We’ll also need the contact details of the person in your company who will be dealing with the claim.

Please send all new notifications to the following inbox: nz.financiallinesclaims@chubb.com

The information you give us when making a claim must be honest, complete, up-to-date and relevant. 

Please also include the following details:

• Insured name
• Policy number
• Date of loss
• Nature of cyber incident including a brief summary of facts and circumstances
• Confirmation as to whether an IT specialist been instructed. If so, please provide details of the IT specialist and copies of any retainer.
• A copy of any IT reports or screenshots of the cyber incident

We will take the following steps on receipt:

• acknowledge receipt within 5 business days
• identify your insurance policy, register your matter against it and assign a claim number for reference
• review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information. 

We’ll also need the contact details of the person in your company who will be dealing with the claim.

Alternatively, you can report a cyber claim to Chubb’s Incident Response team. Please click the hyperlink below for more details.

Chubb Cyber ERM - Incident Response Process

Please send all new notifications to the following inbox: nz.financiallinesclaims@chubb.com

The information you give us when making a claim must be honest, complete, up-to-date and relevant. 

Please also include the following details:

• Insured name
• Policy number
• Date of loss
• Brief summary of facts and circumstances
• Anticipated quantum
• Details as to whether any forensic accountants have been appointed; if so, please provide details and a copy of any retainer
• Details of whether the Police have been notified; if so, please provide the incident number and contact details for the Police investigator

We will take the following steps on receipt:

• acknowledge receipt within 5 business days
• identify your insurance policy, register your matter against it and assign a claim number for reference
• review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information. 

We’ll also need the contact details of the person in your company who will be dealing with the claim.

Please send all new notifications to the following inbox: nz.financiallinesclaims@chubb.com

The information you give us when making a claim must be honest, complete, up-to-date and relevant. 

Please also include the following details:

• Insured name
• Policy number
• Date of loss
• Brief summary of facts and circumstances
• A copy of any agreements or contracts in dispute
• Copies of any relevant correspondence including letters of demand
• Copies of pleadings
• Supporting documentation for the Insured Person’s position

We will take the following steps on receipt:

• acknowledge receipt within 5 business days
• identify your insurance policy, register your matter against it and assign a claim number for reference
• review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information. 

We’ll also need the contact details of the person in your company who will be dealing with the claim.

Please send all new notifications to the following inbox: nz.financiallinesclaims@chubb.com

The information you give us when making a claim must be honest, complete, up-to-date and relevant.

Please also include the following details:

• Insured name
• Policy number
• Date of loss
• Brief summary of facts and circumstances
• Copies of any relevant correspondence
• Copies of pleadings (if relevant)

We will take the following steps on receipt:

• acknowledge receipt within 5 business days
• identify your insurance policy, register your matter against it and assign a claim number for reference
• review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information. 

We’ll also need the contact details of the person in your company who will be dealing with the claim.

We are a member of the Insurance Council of New Zealand (ICNZ) and a signatory to ICNZ’s Fair Insurance Code
(the Code). The Code and information about the Code is available at www.icnz.org.nz and on request.