Device Protection

Chubb is Europe’s leading provider of device protection to mobile network operators. We’ve been in this business for 15 years and understand the market inside out, implementing programmes worldwide and developing long-term, sustainable partnerships. We tailor every programme to meet the objectives of our partners, and back it all up with a flexible, scalable business model that includes ‘plug and play’ technology solutions.

Our collaboration helps you:

• Drive revenue growth
• Support customer retention
• Increase ARPU

Chubb invests heavily in data analysis and reporting, giving you the tools to maximise performance. And we’re here to help you at every step, from launch strategies and campaigns right through to training and sales support. Most importantly, we put your customers first. We’re proud to lead the field in rapid device replacement and seamless claims handling. As an extension of your brand, we deliver the service that ensures every customer stays connected.

Flexible partnerships and global support

With Chubb, you can outsource parts of your device protection programme or let our dedicated teams manage the entire process. We accept all the risk and liability onto our AA-rated balance sheet, leaving you to focus on your core business. Our experts work with you to design flexible, comprehensive solutions that suit your unique customer base. And there’s no jargon to decode. We use plain language, so the products are easy to sell and understand. Plus, there’s all the support you need for the duration of our partnership. Impeccable claims handling is at the heart of our company’s culture. Our service reflects on you, so we make it simple for your customers to claim by phone or online.

Our services to you:
• Risk management
• Underwriting
• Customer and claims management
• Device replacement, repair and logistics
• Sales support and training
• Premium booking and billing
• Fraud management

A flexible, transparent and sustainable approach to partnership

While device protection might appear a simple concept, co-ordinating and delivering the solution is highly complex. Fortunately, Chubb works with both global and local partners who are experts in customer service, claims management, logistics and authorised device repair.

This unique framework delivers a seamless customer experience. And with Chubb as your single point of contact, you need never worry about which partners are best for your programme – we’ll do all the hard work for you.

Our flexible commercial structures can be tailored to your needs, and there’s also total transparency on all aspects of the programme, right from the collection of premiums to the cost of claims, repairs and deliveries.

Our top priority: Your customers, up and running

Offering multiple sales channels, policy plans and payment options, as well as jargon-free T&Cs, we make device protection easy for your customers.

Our e-commerce platforms allow quick and flexible payment set-up, and in selected markets, our online Selfcare Portal allows the customer to track their policy, update personal details 24/7 and make a claim.

Managing claims is in our DNA, and customer experience is at the heart of what we do. Our claims proposition is simple for both you and your customer, requiring just a single phone call or visiting the website.

We’ll replace your customer’s lost, stolen or damaged device with a like-for-like replacement as quickly as possible, typically within just 24 hours.

The support to ensure your programme exceeds its potential

From training and sales, to reporting and analytics, we’re here to help.
Chubb supports each partner with on-the-ground account managers and teams dedicated to making your programme a success. This network is underpinned by a robust infrastructure of compliance, systems, finance and operations support.

We collaborate with you pre-launch to raise product awareness across your organisation, ensuring you get off to a flying start. And we offer ongoing sales support through a network of dedicated local and regional device protection specialists.

Chubb also designs and implements promotional campaigns to lift conversion rates, train the sales force and invests heavily in analysis and reporting to optimise growth opportunities.

A true partner, we’ll be with you at every stage to ensure your programme not only meets, but exceeds its potential.

Chubb
The Chubb Building
100 Leadenhall Street
London
EC3A 3BP

Call us: +44 (0)20 7173 7335
Email us: spl.enquiries@chubb.com