What to do when a wildfire approaches
If you have time to take action and the fires are far enough away that they are not threatening your safety, here are some things you can do to assist firefighters and minimize the damage to your home.
Wildfire Defense Services
Stay a step ahead and protect your home from wildfires.
With Wildfire Defense Services, we can help protect your family, home and property with proven wildfire management techniques that have saved our policyholders millions in property damage at no additional charge.
Chubb partners with Wildfire Defense Systems, Inc. (WDS) to bring you valuable protection before, during, and after a wildfire. As a leading wildfire management organization, WDS offers the expertise of fire professionals with over 35 years of wildfire experience, including fire management experience with federal and state agencies.
Which States Offer Wildfire Defense Services?
Enrollment in our Wildfire Defense Services is available to Chubb homeowners policyholders in the states of AZ, CA, CO, FL, GA, ID, MT, ND, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY. This offer applies to homeowner’s policyholders insured by all Chubb underwriting companies.
What Happens if My Home Is Threatened by a Wildfire?
By enrolling in Chubb's Wildfire Defense Services, you'll receive monitoring, prevention, and mitigation services to help keep your family and home protected from the potentially devastating effects of wildfires.
Here are a few highlights of our Wildfire Defense Services:
Before Wildfire Season (Year-Round Service)
A Chubb Risk Consultant can provide a personalized wildfire hazard assessment (available upon request), with specific recommendations for how to protect your home in the event of a wildfire. For example, they can help recommend ways to reduce the fuel around your home that may feed a wildfire (e.g., combustible materials like woodpiles or grass welcome mats) or identify other protective measures, like installing water tanks, pumps, or sprinkler systems that can be used in the event of a wildfire.
After the Threat Has Passed
Return combustible material and other items that may have been temporarily relocated, as well as removing any fire-blocking gel that may have been applied to the home. During this time, WDS would be available to answer any questions you may have around our response. And, of course, we can help you process a claim if your home sustained any damage.
As a Wildfire Approaches
Working with you to proactively defend your home. Deploying certified fire professionals to your home if a wildfire is threatening your area.
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Wildfire Defense Services Brochure
Stay a step ahead of danger. Help protect your home from wildfire.
Chubb Wildfire Defense Services Enrollment
Chubb Wildfire Defense Services is offered at no additional charge to eligible homeowners insurance policyholders — but you must enroll to take advantage of this important service. There are three convenient ways you can enroll:
- Download the “Chubb Mobile” app from the App Store or Play Store, then go to the Catastrophe Services Center. For step-by-step directions, watch this video.
- Visit the Catastrophe Services Center on the Chubb Client Portal. (Login Required)
- Complete the online Wildfire Defense Enrollment DocuSign Authorization Form
- Download and print the Wildfire Defense Enrollment Authorization Form then email to wildfiredefenseenrollment@chubb.com or mail to the addresses below.
Chubb Personal Risk Services
Attention: Wildfire Defense Services
P.O. Box 1600
202 Hall’s Mill Road
Whitehouse Station, NJ 08889
Please contact us using any of the following methods if you are a client and have questions regarding our Wildfire Defense Service:
Chubb Customer Care Team
Phone: (877)-602-4822
Email: wildfiredefenseenrollment@chubb.com
Note: During large-scale natural catastrophe events we may provide extended hours for weekends and holidays.
Related Resources
Tips & Resources
We help you stay ahead and informed with these helpful tips and tricks
Post-wildfire home inspection guide
The smoke is beginning to clear, and authorities have told you that it’s safe for you to return home. But, before you dig in and start cleaning up, here are a few of the dangers that could still be lurking around and what you can do to protect yourself and those you love.
Disclaimer
This information is descriptive only. All products may not be available in all jurisdictions. Coverage is subject to the language of the policies as issued.
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