Value to our customers and employees

Who we are. The attributes that characterizes us derive from a Higher Technical Skills:

• Superior Craftsmanship.
• Superior Underwriting.
• Superior Service.
• Superior Execution.

The way we operate considers:

• Excellence in all we do.
• Constant improvement.
• Think globally, act locally.
• A can-do attitude.

What value we offer as a business:

• A disciplined approach to risk-taking and excellence in conceptualizing and managing risk.
• Deep customer thinking.
• Quality work and unparalleled service to our customers and agents.

To achieve these values, we work with:

• Keen attention to detail and superior technical proficiency.
• Deliberate use of analytics to inform underwriting decisions and drive profitability.
• Speed without compromising quality.
• Results orientation – get it done.

What we offer our employees:

• Entrepreneurial culture that rewards execution and initiative.
• An inclusive meritocracy where anyone with expertise, passion and discipline to deliver results can achieve success.
• Greater career opportunities.

These objectives are achieved with:

• Individuals with a committed discipline to their craft.
• Strong work ethic and accountability.
• Leaders set the tone – work harder than others.
• Leaders recognize and reward high performance.
• Leaders and managers build diverse and inclusive work teams.