Policy for Customer Focused Business Practices

Based on the Chubb Group Code of Conduct, “customer focus” is instilled in everything we do. This document will be published for customers to see how we integrate this philosophy in our business practices.

We will continue our efforts to achieve customer satisfaction by listening earnestly to the "voice of the customer," and using their valuable insights to improve the way we operate.

We continuously work to provide products and services that satisfy the needs of our customers.

We aim to always see things from the customers’ perspective and provide the best service with outstanding hospitality.

We maintain our operational readiness to manage conflicts of interest properly to protect our customers' interests.

We promote initiatives that aim to improve training systems and entrench operational policies for our agents and employees to act in a customer-centric manner at all times.