The first step to recovering your loss is to report a claim. We make it convenient with the reporting options:
- Contact your insurance agent who will report the claim for you
- By email –
- For Own Damage Claim the appointed repairer will facilitate the reporting to Chubb. Provide link to the list of repairer
Documents Checklist for all type of claim
No. | Type of Claim | Own Damage | OD KFK Claim | Total Loss | Theft | Windscreen |
1 | Completed Claim Form | X | X | X | X | X |
2 | Police Report | X | X | X | X | |
3 | Copy of Vehicle Registration Card/VOC (Vehicle Ownership Certificate) | X | X | X | X | |
4 | Copy of Insured’s and Drivers Identity Card & Driving Licence | X | X | X | X | |
5 | Business Registration Form – applicable for Company Registered Vehicle | X | X | X | X | |
6 | Estimate from Repairer | X | X | X | ||
7 | Commercial Vehicle Transport Permit – applicable for Commercial Vehicle | X | X | X | X | |
8 | Third Party Police Report | X | ||||
9 | JPJ Extract of Third Party Vehicle | X | ||||
10 | Sketch Plan & Key | X | ||||
11 | Declaration Form to Identify Third Party Vehicle | X | ||||
12 | Hire Purchase Agreement (if applicable) | X | X | |||
13 | Copy of Purchase Invoice – applicable for Brand New Purchased Vehicle except recond vehicles | X | X | |||
14 | AP and Custom Declaration Form – applicable for imported vehicle | X | X | |||
15 | Repairer Bill | X | ||||
16 | Bill for Tinted Film – if applicable | X | ||||
17 | Photographs of Windscreen before and after repair or replacement | X | ||||
18 | Police Report if vehicle sent to non-panel repairer | X |
Once you submit a claim, you will receive an acknowledgement reply from Chubb.
Payment Documents Checklist for Total Loss & Theft
No. | Original Documents | Individual | Company |
1 | Original Vehicle Registration Card duly signed (and chopped, if company’s vehicle only) or Original Vehicle Ownership Certificate (VOC) with JPJ extract “Maklumat Terperinci Kenderaan and Insurans” | X | X |
2 | JPJ Form K3 duly signed (and chopped, if company’s vehicle only) – 2 copies | X | X |
3 | All Keys | X | X |
4 | Original Release Letter (if any) / Undertaking Letter from Hire Purchase Company | X | X |
5 | Attached Discharge Voucher duly signed (and chopped, if company’s vehicle only) | X | X |
6 | Approved Permit & Custom Declaration Form (only for imported vehicle) | X | X |
7 | JPJ form K3A duly signed (and chopped, if company’s vehicle only) – 2 copies | X | X |
8 | Police Investigation Outcome (PIO) | X | X |
9 | E-Payment Form (Please attach a legible copy of top portion of bank statement/relevant pages of account passbook which clearly indicates the mentioned account number) | X | X |
10 | Business Registration / Borang 9,13,20,24,44 & 49 / Memorandum and Article of Association – Originally Certified by Company’s Secretary | X | |
11 | Board Resolution Letter duly signed by Directors and Certified by Company’s Secretary | X |
Please provide complete documents for us to expedite the claim settlement.
