Success is built on strong partnerships and solid capabilities. Whether you’re a distributor or broker, you can be assured of our corporate capabilities when you partner with Chubb:
1. Account Management and Underwriting
In the spirit of cooperation, our local account management team and underwriters will explore possible solutions with you, supported by an experienced regional team. We’ve also taken account management to a higher level with the newly created Chubb Global Accounts – a division that focuses on the complex risks exposures faced by multinationals. Chubb Global Accounts bring superior service, committed claims management, our powerful global network, and the award-winning Chubb Worldview® technology, in one integrated package. It’s service that sets us apart from other insurers to give our customers – your clients – an added advantage.
2. Product Breadth
Chubb’s wide product range covers multiple segments of the market – from multinationals, corporates and SMEs, to families and individuals. Our flagship products such as Group Personal Accident and Business Travel Insurance are available in many countries in Asia Pacific. In some countries, medical, dental, affinity and bespoke programs are offered to meet specific needs.
3. Technology
To speed up processes for your convenience, Chubb has developed e*placement, a user-friendly online platform for brokers and agents that reduces the time required to generate quotations. This makes the instant issuance of policies and schedules possible. Our claims excellence is supported by a centralized system with a self-service function that enables policyholders to file their claim anytime, anywhere. Our award-winning Chubb Worldview® allows multinational clients the ability to monitor their insurance program activities in real time. Finally, Chubb Travel Smart makes a handy a mobile app for business travelers to access real-time security alerts and stay in touch with employees on their business trips.
4. Claims Service
We focus on the claim, so your clients can focus on their business. At every stage of a claim, a Chubb claims professional will keep your client informed and mobilized the appropriate services and expertise to resolve a claim quickly. A panel of external experts, such as medical specialists, second opinion medical specialists, security specialists, specialist loss adjusters, lawyers and forensic accountants, will be appointed by Chubb if required. Chubb has also launched a ‘Fast Track Claims’ procedure to efficiently manage lower value, high volume claims.
5. Customer Service
For peace of mind at all times, our local customer service team aims to provide timely and effective responses to your client’s questions on insurance coverage, 24/7. Chubb Assistance, our 24-hour emergency assistance hotline, also enables business travelers to travel with confidence knowing that medical and travel assistance is simply a phone call away.