Claims

We maintain a reputation for fairness and integrity by treating every customer and business partner as we would want to be treated – from policy issuance to claim settlement.

Our clients buy a promise from us, so when a loss occurs we strive to make a difficult situation as positive as possible. Our claims professionals work to pay all covered claims fairly and promptly, while navigating through coverage terms and complex laws and regulations.

We have vast experience and expertise in managing personal and commercial exposures. For more than 70 years, Chubb commercial risk engineers and residential risk consulting services have helped customers minimize loss potential. In addition, specialised appraisers help personal insurance customers safeguard their homes, possessions and families.

And if there is a loss event, whether it’s an individual with a $200 travel insurance claim or a corporation with a $20 million casualty claim, we aim to deliver an experience with a consistently superior level of service and satisfaction.

To ensure all matters are dealt with as promptly as possible, our preferred notification method for all new claims is email. Please email us at myclaim@chubb.com

You can also notify Chubb of a new claim by post to the following address:

Chubb Insurance South Africa Claims Dept
PO Box 1192
Saxonwold
2132

For all claims related queries please contact:

Nthabiseng Chanetsa 
Country Claims Manager 
Thabi.Chanetsa@chubb.com 
+27 (0) 11 722 5710

To ensure the matter is handled as promptly as possible, please provide the following details:

• Your company name
• The class of business to which the new claim relates
• The policy number if you know it
• Full contact details of the person within your company to whom enquiries relating to the claim should be directed
• The country in which the loss occurred

You will receive a formal confirmation of receipt within two business days advising you of your claim number and the name of the Chubb employee handling your claim.

• Non medical travel claim form
• Medical travel claim form
• Temporary and permanent disability claim form
• Hospitalisation/Medical claim form
• Death claim form
• Bill protect claim form
• Critical illness claim form 
• Property loss or damage claim form