Going beyond customers' expectations

Congratulations to Kho Yen Wei for receiving the Gold Award at the 2019 EXSA presentation ceremony

The Excellent Service Award (EXSA) is a national award managed by SPRING Singapore and administered by the Association of Banks in Singapore. EXSA recognises the best of the best individuals who have gone beyond the call of duty to deliver exceptional service in their respective lines of work. The award was implemented to recognise the efforts of service staff and inspire them to reach greater heights, be service champions and enhance professionalism in their service delivery.

Participating organisations from various industries were tasked to nominate their employees for the 3 award levels – Silver Award, Gold Award, Star or SuperStar Award. In order to be eligible, nominees must reach at least a year of service with the organisation and have attended at least 1 Service Skill Upgrading programme in the past year. Nominees must also attain at least 2 customer compliments and provide constructive suggestions that contribute to service improvement during the qualifying period of the award nomination.

EXSA nominees must also possess the following characteristics:

• Prompt and proactive in anticipating and attending to customer
• Accurate, consistent and seamless in service delivery
• Knowledgeable and helpful in communicating service offerings
• Empathetic, flexible and uses good judgement to understand and respond to different needs
• Effective and reflective in the handling of feedback and resolution of difficult situations

• 2021 - 14 Silver
• 2019 - 1 Gold
• 2018 - 1 Gold, 4 Silver
• 2017 - 2 Silver
• 2015 - 1 Gold, 3 Silver
• 2014 - 2 Silver

We honour the achievements of our Chubb employees who have received this award over the years, and we are very proud of their continued efforts to deliver on our commitment to provide the best-in-class service experience to our customers.