Dedicated Claims Service

At Chubb we use our expertise and experience to help you identify, mitigate and transfer risks that your business faces. We’ll always strive to exceed your expectations, and you can trust us to build a creative insurance programme that allows your business to succeed.

The way we handle claims is the acid test of our delivery. Our promise to you is that we will:

• Provide direct access to our claims experts
• Design multinational programmes with claims as an integral component
• View each and every claim individually and constructively
• Deliver the best solution for every situation
• Handle all claims quickly and seamlessly
• Communicate at every stage
• Appoint the right experts worldwide for each situation
• Ensure consistency in our service – the world over
• Maintain the ability, financial strength and liquidity to be able to pay claims
• Never forget the commitment shown to us by clients and brokers

Claims Capability: Business and life are global; incidents can occur in any part of the world, complicated by culture, legislation and language. Chubb’s strong worldwide network of operations provides the local expertise our clients require. No matter where an incident occurs, we guarantee access to qualified professionals with the expertise needed to achieve the best result. With a wide range of products and extensive reach, Chubb delivers a global claims service consistently, across all lines of business.

Our PeopleOur claims philosophy is based upon Chubb working as part of your extended risk management team. That’s why our people are such a fundamental part of what we offer. It is why we have Claims Client Relationship Managers, a team bridging the traditional gap between clients, business leaders and claims management teams: a role that anticipates client requirements and delivers a well managed claims programme.

Our Claims Client Relationship Managers champion clients’ requirements throughout the claims process and use their expertise to align Chubb’s services to match clients' bespoke specifications. So if the unexpected does occur, resolutions follow.

Technical ExpertiseWe are renowned for our technical ability and empower our claims teams to take high-level decisions. In addition, we have long-standing, fruitful relationships with external advisers such as lawyers, risk engineers, loss adjusters and recovery specialists. These quality associates work as part of the claims team to the same exacting standards of service we expect of ourselves.

Transforming Data Into Meaningful InformationAccurate management information is essential for controlling risk. We record claims information swiftly and correctly to enable you to form an accurate picture of losses, understand trends and plan for improvement. We can provide a management information suite that meets the needs of your particular programme. In addition, our web-based claims management system ensures worldwide reporting and trending information is only a click away.

Aaron TurnerAaron joined Chubb UK in 2008 as a Senior Claims Specialist before moving to Chubb Australia in 2011. Aaron has over 10 years’ London market experience in Property and Casualty claims, working predominantly on employers’ liability, public and products liability matters, and custom products including life science and errors and omissions claims. In his current role, Aaron is responsible for managing the Australian and New Zealand Casualty claims team, which handles a wide variety of personal injury and property damage claims, as well as complex products liability and breach of contract claims.

T: +61 2 92730449E: aaronturner@chubb.com