skip to main content

Report Your Claim

If you are a Chubb policyholder and wish to notify a Masterpiece claim, please contact your insurance intermediary. 

If you are an insurance broker and would like to make a claim on behalf of your client, please email us at aus.propertyclaims@chubb.com and include the following information:

  • Policyholder's name
  • Policy number
  • Date of incident
  • Brief description of incident
  • Full contact details of the person to whom enquiries relating to the claim should be directed
  • EFT details
  • Supporting claim documentation such as invoices, photographs or receipts if available. 

Alternatively please feel free to use the attached claim form: Householders Claim Form

All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.