Fast, digital claims service

At Chubb, we are always looking for ways to do more for you and our shared clients. That is why, in the face of the current COVID-19 pandemic, we are doing everything we can to support our clients, partners, and employees while ensuring a superior claims experience that is safe, fast and convenient. While we have always offered digital claims services options, we are now rolling out additional ways to help you and your clients through the entire claim experience quicker, easier, and more efficiently – from mobile estimate applications and simple claim processing to convenient electronic payments getting your clients the money they need faster. Below are more details on each of these services.

Claims Payments Through Electronic Fund Transfer (EFT/ACH a.k.a. Direct Deposit)
Available now for personal lines, and commercial lines, for single and multi-party payees, claim payments through EFT provides clients with:

• Faster payments: Clients can receive EFT/ACH payments days earlier than when waiting to receive and cash a check.
• Convenience: They will save a trip to the bank with automatic fund routing.
• Ease & Security: As soon as your clients’ claims are ready for settlement, we will send your client(s) an email with a secure direct link allowing them to enter their bank details. The sign-up process can be completed in seconds and payment will be on its way!

Simple Claims Experience with Low-Touch Processing
For certain simple and straightforward automobile and property claims, with minor damage, our knowledgeable licensed claims professionals can use virtual tools to expedite the claim handling process and move your clients’ claims through the process faster -- with same day settlement in some cases.

With one phone call to our claims team, clients can submit their claims, confirm the details of the loss and their coverage, and receive payment via EFT; without having to coordinate a call with an adjuster, it is simple and easy, all while maintaining a personalized claim experience.

To report a new loss please contact our Claims Immediate Solutions Team at 1-800-CLAIMS-0 (1-800-252-4670).

New Mobile Estimate Feature - Get Back on the Road Quickly
If your clients experience an auto accident, we want to get them back on the road safely and as quickly as possible. Through Chubb's new Mobile Estimate feature, both personal and commercial clients can get their repair estimates completed within a few hours and settlement can, in most circumstances, be finalized the same day. The claim mobile estimate feature lets clients:

• Upload photos and videos;
• Receive repair estimates; and
• Search for conveniently located repair shops ( available to our commercial customers and 3rd parties).

Should you have any questions or inquiries about Chubb’s electronic payments, low-touch processing, or our mobile estimate feature, please do not hesitate to contact your claim professional directly or one of our Regional Claim Executives who will be happy to provide you with additional claims insight and guidance.